Return & Refund

We want you to love your product, and we back our products with aSatisfaction Guarantee! If you are dissatisfied with the product quality for any reason or encounter difficulties receiving your order due to shipping issues, we will work with you to eitherreplace the product or issue a refund. While such cases are rare, if we make a mistake, we want to make it right and will do our best to meet your expectations.

• Customers must contact us within 30 business days of receiving the product to be eligible for our Satisfaction Guarantee.
• Any issues reported after this claim period will be covered only by the product-specific warranty (if applicable).
• All returned products must be unused, unless otherwise approved by GOODENY.
• If you need to use the product for an event and we are unable to provide a replacement before your event date, we may allow you to use it while arranging for a replacement. Otherwise, once the product has been used, any claims will be covered under the product-specific warranty (if applicable).
• We may ask you to:
  (a) Email us photos showing the issue, and/or
  (b) Return the physical product to us.

• If a return is required, we cannot process any claims until we receive the returned item.

📌 Return Shipping Costs:

• If the return is due to a product quality issue, GOODENY will cover the return shipping costs.
• If the return is due to buyer-related reasons (e.g., ordering the wrong product, change of mind, no longer needed), the buyer is responsible for return shipping costs.
• In all cases, GOODENY covers the original shipping costs, as we always provide free shipping on orders.

The final decision regarding a replacement or refund will be made by the GOODENY team.

Unfortunately, customized items are not eligible for return, as they cannot be restocked or resold to other customers. If you receive a high-quality custom product that matches your approved proof, it will not qualify for a return.

When purchasing a customized product from GOODENY, we ask you to confirm the product specifications and dimensions, as well as approve the artwork before production begins. These steps ensure that the product you order is exactly what you want to receive. Once production starts, we cannot cancel or refund customized products.

Claims must be related to product quality upon receipt, not to the approved artwork or design. Any reprints will use the originally approved design. Design modifications, spelling corrections, or changes are not covered under this policy.

If you wish to returnunused hardware, most items can be returned within30 business daysof receipt. Please contact us to obtain aReturn Authorization Numberand return shipping instructions.

Once we receive the unused returned item, we will issue a refund to the original payment method (typically within 2-5 business days).

Unless otherwise stated on the specific product page, the standard warranty period is 30 days.

• Our standard warranty covers defects in materials and workmanship but does not cover damage caused by accidents, misuse, or normal wear and tear.
• GOODENY reserves the right to determine whether warranty-covered products will be repaired, replaced, or refunded.

If you would like to request a refund or replacement under warranty, we may ask you to:
(a) Email us photos showing the issue, and/or
(b) Return the physical product to us.

We cannot process any replacements or refunds until we receive the returned item. If a refund is approved, it will be issued to the original payment method (typically within 2-5 business days).

If you have concerns about thequality of a productyou received or need torequest a replacement or refund, we want to ensure you remain asatisfied, long-term customer. Pleasecontact us through our contact page, and we will be happy to assist you promptly!